Vetspire Case Study
How Vetspire’s Intuitive Platform Increased Efficiency in Beechwold Veterinary Hospital
Discover how a 50-year-old general practice veterinary hospital modernized operations, improved efficiency, and empowered a long-tenured staff by transitioning from a legacy PIMS to Vetspire’s cloud-based platform with built-in AI.
Meet Beechwold Veterinary Hospital
Vetspire is proud to partner with Beechwold Veterinary Hospital, a well-established general practice clinic serving multi-generational clients for over 50 years. With a large, highly tenured team, the hospital sought modern technology that could improve efficiency without disrupting trusted workflows or overwhelming staff.
Outgrowing an Outdated PIMS
Beechwold Veterinary Hospital recognized the need to modernize its Practice Information Management System to better support daily operations and long-term growth. The clinic faced several challenges with its previous PIMS:
> Outdated, Unfriendly Interface: The legacy system was described as “prehistoric” and difficult for both new and existing staff to navigate.
> On-Premise Server Limitations: Hosting the PIMS onsite made remote work difficult and required reliance on third-party IT support for server maintenance and outages.
> Outdated, Unfriendly Interface: The legacy system was described as “prehistoric” and difficult for both new and existing staff to navigate.
> On-Premise Server Limitations: Hosting the PIMS onsite made remote work difficult and required reliance on third-party IT support for server maintenance and outages.
Ease of Use with Vetspire
Despite initial hesitation around implementing a new PIMS, the clinic found Vetspire intuitive and easy to adopt, particularly for viewing daily schedules and documenting patient encounters.
Structured Onboarding for a High-Tenure Practice
90-Day Onboarding Preparation Period
Well before implementation, Beechwold Veterinary Hospital partnered closely with Vetspire’s onboarding team to plan subject-specific training sessions, including workflows for vaccines, packages, and reporting. These sessions were organized with clear goals and ample lead time to accommodate a large staff. “They gave us enough lead time to get things scheduled for everyone. It’s hard to get 28 people in a meeting.”
Onsite Support During Implementation
Vetspire provided one full week of onsite implementation support, which the clinic found invaluable for helping staff feel confident and supported during the transition. “I personally thought onboarding to Vetspire was easy. We do have a lot of people who have been here for a long time—once they got into it and asked the questions they needed to, they were up to speed quickly.”
Well before implementation, Beechwold Veterinary Hospital partnered closely with Vetspire’s onboarding team to plan subject-specific training sessions, including workflows for vaccines, packages, and reporting. These sessions were organized with clear goals and ample lead time to accommodate a large staff. “They gave us enough lead time to get things scheduled for everyone. It’s hard to get 28 people in a meeting.”
Onsite Support During Implementation
Vetspire provided one full week of onsite implementation support, which the clinic found invaluable for helping staff feel confident and supported during the transition. “I personally thought onboarding to Vetspire was easy. We do have a lot of people who have been here for a long time—once they got into it and asked the questions they needed to, they were up to speed quickly.”