Vetspire Case Study

How Novel Vet Uses Vetspire’s Cloud Software and AI to Scale Efficiently Across Multiple GP Clinics

See how a multi-location general practice network eliminated formal training, reduced record-keeping time by 90%, and increased online booking adoption after switching to Vetspire.

Opulent Pet Health

From Complexity to Clarity: Replacing Legacy Systems with Vetspire’s Intuitive Platform



Novel Vet, an owner-operated network of general practice clinics in Canada, needed a modern PIMS that could support rapid growth across multiple locations. After trialing both Vetspire and another cloud platform, the owner found Vetspire far more intuitive, more powerful, and dramatically easier for staff to learn.

With four clinics now live on Vetspire, the organization reports faster workflows, simplified remote management, and a near-zero training burden for new and relief veterinary staff.

Why Novel Vet Chose Vetspire

After hands-on experience with multiple PIMS platforms, the owner strongly preferred Vetspire for its intuitive design, ease of use, and -. Vetspire enabled the successful transition of four clinics with virtually no formal staff training.

“Whenever I transitioned from anything [onto Vetspire], I did a grand total of 0 hours of training with the staff. Vetspire is a very intuitive program. Even when we have relief vets, they pick it up very quickly.”

DVM and Owner of Multiple GP Clinics
Novel Vet

Vetspire Implementation

Structured 12-Week Implementation
The Vetspire team provided a structured and guided implementation process, ensuring a smooth transition across all clinic locations while maintaining day-to-day operations.

No Need for Formal Training
Beyond implementation support, Novel Vet found that no formal training sessions were required. Staff were able to navigate and use Vetspire confidently within their first day on the platform.

Novel Vet's Vetspire Outcomes

90% less time spent on record keeping using Vetspire AI

20–30% of clients now schedule appointments online, increasing last-minute slot utilization

Eliminated the need for up to a week of formal PIMS training

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