Vetspire Case Study

Centralized Cloud Software for a Growing Hospital Network

Bay Cities Pet Hospital Case Study

Bay Cities Pet Hospital, a general practice clinic within a large hospital network, was ready to move from paper records to a modern, centralized Practice Information Management System (PIMS). With multiple services and locations to support, the clinic needed a cloud-based solution that was intuitive, scalable, and accessible from anywhere.

Why Bay Cities Chose Vetspire

After evaluating modern PIMS options, the clinic selected Vetspire for its fully cloud-based platform, intuitive workflows, and comprehensive functionality. Vetspire’s unified dashboard allows teams to manage patient records, owner communication, and multiple service lines without switching systems or relying on third-party tools.

As part of a larger hospital network, Bay Cities Pet Hospital required:
-A centralized system to support collaboration across locations
-Cloud accessibility from any device, including mobile
-A platform capable of managing general practice, grooming, and boarding in one place
-An efficient transition with minimal disruption to daily operation

Everything is in one place in Vetspire, and it’s connected to our phones…It’s a lot of information at once, but when you know how to use it to your advantage, it’s powerful.”

Practice Manager
Bay Cities Pet Hospital

Structured Onboarding & Implementation

Hands-On Practice via Test Account
The clinic found that Vetspire’s test environment was incredibly useful to practice using the software.The Vetspire team provided a structured and guided implementation process, ensuring a smooth transition across all clinic locations while maintaining day-to-day operations.

Onsite Support During Implementation
Vetspire provided 1 day of onsite implementation support plus a week of remote training, which the clinic found helpful in getting started.

Leveraging Vetspire AI

Bay Cities Pet Hospital leverages Vetspire’s AI capabilities to significantly reduce administrative time and improve accuracy across daily workflows.

"[AI Scribe] doesn’t change the language, and it’s pretty spot on. It’s more like SparkNotes as opposed to a summary—it uses the words that were used by the owner or the doctor. It gives you the information you use and it’s easy to go into the record to double check."

Practice Manager
Bay Cities Pet Hospital
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